Housewire
Privacy policy
Last updated October 18, 2026
This policy explains what personal information Housewire ("we") collects through housewire.co, when you buy a subscription, and when you use the Housewire app; why we collect it; who we share it with; and the choices you have. We collect as little as we can to sell, license and support Housewire. We do not sell or rent personal information.
What we collect and why
When you contact us
| Information | Why |
|---|---|
| Your name, email, company and message | To answer your question. |
| How you found the site: the ad or campaign tags in the link you followed (such as utm tags or an ad click ID) and the page you landed on | To see which ads and posts bring real inquiries. This is kept in your browser for that visit and only sent if you submit the form. |
When you buy a subscription
Checkout is run by our payment provider, Stripe, on its own pages. Purchases are sold through Link, Stripe's merchant-of-record service, whose terms and privacy policy also apply.
| Information | Why |
|---|---|
| Email address | Receipts, trial and billing notices, and signing in to the customer portal. |
| Card or other payment details | To bill your plan automatically after the free trial. Card details are handled only by Stripe; we never see or store them. |
| Name and billing address | Payment verification, invoices, and calculating sales tax for your location. |
| Business tax ID (optional) | To show it on your invoices and apply the right tax treatment. |
| Fraud-prevention signals collected by Stripe | To stop stolen cards and fake signups. |
When you use your license
| Information | Why |
|---|---|
| Your license key, Stripe customer and subscription IDs, plan, seat count, subscription status and paid-through date | To check that a key belongs to an active subscription and how many computers it covers. Your key is also printed on your Stripe invoices so you can always find it. |
| Your email address (copied from Stripe) | To show your key after checkout and help you if you lose it. |
| A random ID for each computer you activate, a name such as "Windows computer", and when it was activated and last checked in | To count seats (one computer uses one seat) and let you see and free up the computers using your key. |
| Technical request logs on our license server, including IP address and browser or app details | To fix activation problems and keep the service secure. Kept for a few days. |
When you visit the website
- Hosting. Our host, Cloudflare, receives your IP address and browser details to deliver pages and downloads, block attacks and count traffic.
- Fonts. Pages load fonts from Google Fonts, so Google receives your IP address and browser details when you visit.
- No tracking cookies. The website does not set cookies of its own and does not currently use analytics or advertising trackers. If we start using them (for example to measure ads), we will update this policy and ask for consent where the law requires it.
- The interactive demo house runs entirely in your browser and sends nothing.
The Housewire app
Your projects, plans, price lists and settings are stored on your own computer, not on our servers. To activate and renew your license, the app sends only your license key and its computer ID to our license server.
Who we share it with
Only with service providers that run parts of Housewire for us, under their own privacy and security commitments:
- Stripe and Link: checkout, billing, invoices, tax and the customer portal.
- Cloudflare: website hosting, the installer download, and the license server and its database.
- Google: web fonts, as described above.
- Our form or email provider: to deliver contact-form messages to us.
We may also disclose information if required by law, to protect our rights, or as part of a sale or merger of the business, in which case this policy continues to apply.
How long we keep it
- Contact-form messages: as long as needed to answer and follow up, then deleted.
- Subscription and billing records: for the life of your subscription, and afterwards as long as tax and accounting laws require.
- License and computer records: while your subscription exists; a computer's record is removed when you sign out of it.
- License server request logs: a few days.
Your choices and rights
- Manage or cancel your subscription, update your card and download invoices any time in the customer portal (linked in the website footer and on your receipts).
- Free a seat by choosing "Sign out of this computer" in the app.
- Access, correct or delete your information by contacting us at the contact form at housewire.co. We will respond within 30 days. Some records must be kept for tax and accounting.
- Depending on where you live (for example California or the EU/UK), you may have more rights, such as to know what we hold, to object to certain uses, or to complain to a regulator. We honor these requests from everyone. We do not sell personal information or share it for cross-context behavioral advertising.
Security
The website, checkout and license server use encrypted connections (HTTPS). Payment details stay with Stripe. Licenses are digitally signed so they cannot be forged. No method of storage or transmission is perfectly secure, but we work to protect your information and limit who can access it.
Children
Housewire is a business tool for electrical contractors and is not directed to children under 16. We do not knowingly collect their information.
Changes
We will update this page when our practices change and change the date at the top. Significant changes will be announced on the website or by email to subscribers.
Contact
Questions or requests about your privacy: the contact form at housewire.co.
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